Shipping:
We ship within 7 days of the order being placed and paid for. We ship Nationwide and Internationally.
Exception:
Due to an enforceable Non-Compete, we would not sell ANY product within a 125-mile radius of zip code 33414(Wellington, Florida).
Furthermore, our customers agree to NOT resell or rent our product within a 125-mile radius of zip code 33414(Wellington, Florida).
Prior to purchasing from us our customers would sign a waiver that enforces the non-compete.
Shipping Methods:
We ship to almost everywhere in the United States. Shipping carriers quote us by the weight and destination of the package and that is what we charge our customers, we DO NOT up-charge on shipping. We will choose the most reliable services for our customers based on their specific needs.
All shipping transit times are estimates only, please contact us directly if you need Guaranteed Delivery service.
UPS/FedEx Ground – *Cost Determined By Item Shipping Weight: Standard shipments of less than (7) cases may be shipped using standard FedEx Ground/Home delivery. FedEx delivery times can range between 1-5 business days depending on your location.
Pallet Freight (LTL Trucking): Large quantity shipments, usually (7) cases or more, or oversize pieces requiring pallet shipment, will be shipped by various LTL (Location to Location) Trucking companies. We shrink-wrap the cases onto a single wooden palette which is then delivered by freight truck to the destination. This method decreases the chances of damage and breakage during transit. Pallet Freight may increase the shipping time depending on the destination.
We do not ship to P.O. Boxes or UPS store locations.
**Shipments to residential addresses and locations that would be considered ‘limited access’ (e.g – places of worship, hotels, golf/country clubs or areas with limited access) may incur additional carrier fees, including a mandatory lift gate fee.**
Our customers can choose to use their own carrier to ship with as well.
When shipping with a 3rd part shipping account, if there are any damages or if the package is lost in transit, customers will be responsible for contacting their carrier agent and filing claims directly.
Shipping Time Estimates:
Our customer satisfaction is our first priority, we process our orders within one to two business days. Shipping times can be approximated below. We ship from Orlando Florida.
UPS/FedEx Ground: Order Processing Time; plus Shipping Time of 1 to 7 business days (see expected FedEx Shipping Time Map).
LTL Trucking Orders: Order Processing Time; plus Shipping Time of 2 to 12 business days, call or email for an estimated delivery time frame.
The shipping times may vary a little if it is not guaranteed shipping, in cases of weather delays, holidays, etc. Please let us know if you would need a guaranteed delivery date so we can accommodate you.
Please track your package with the tracking numbers provided to find any updated information during transit.
Any extra shipping services such as residential delivery, inside delivery, upstairs delivery or signature confirmation will be paid by the consignee. Home businesses, churches, schools, country clubs, and military bases are considered residential deliveries.
International Orders:
All international orders must have a full quote workup including any shipping or duty fees associated. Please contact a sales associate directly for an international order quote.
*We do not ship internationally directly, but can ship to a US-based freight forwarder of your choosing.